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RÜCKGABE

RETURNS

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You have tried the product and are still not enthusiastic about it? Too bad, but that can happen. After receiving the product, you have 14 days to return the unopened or opened (but not empty) product to us and we will refund the purchase price or exchange it for another product.

Deadlines:
The right of return can be exercised within 14 days of receipt of the goods. To meet the deadline, it is sufficient to inform us of your intention to return the product before the deadline expires using the e-mail address below.

Please proceed as follows:

Please send us an e-mail to info@ezaswiss.ch with the following information:
- Order number (#....)
- First and last name
- Reason for the return

After you have notified us of your return by e-mail, you have 5 days to return your products. Enclose the completed return form with the return shipment. If you do not have a printer, you can also copy the form. Address for returns: EZASWISS, Lärchenstrasse 6, 5420 Ehrendingen, Switzerland

Please note:

Products that have already been refunded for a previous order are excluded from the right of return.
The postage for the return shipment is at your expense.
Refunds will be made within 14 days of receipt of the return to the same payment method you used for the purchase.
Ask for a receipt from the shipping service provider so that you can provide us with proof of your return if requested.

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